How to order
Orders should be placed via The Cat and Pencil Etsy Shop page – please see link in the menu. Please feel free to get in touch before ordering, it is important that you feel confident and clear about your expectations of the portrait.
All of my portraits are created from reference photographs provided by customers. These can be agreed on before or after you order, but you may wish to contact me about this before as these need to be of a high enough quality to work from.
Usually portraits will be dispatched within two weeks of ordering. At particularly busy times this may take longer but delivery dates will be clearly stated at the point of ordering. If you need a portrait completed quickly please don’t hesitate to get in touch and I will prioritise if I have capacity.
All unframed portraits are placed in plastic sleeves, encased in cardboard and sent in a large cardboard backed envelope, clearly marked as fragile.
All framed portraits are thoroughly wrapped in bubblewrap, packed tightly in heavy cardboard with reinforced corners and sent clearly marked fragile.
Postage in the UK
All portraits in the UK are sent tracked and signed. Depending on size this will be facilitated by Royal Mail Special Delivery (next day delivery) or Parcel Force (within 48 hours). You will receive an email update with your tracking number when the portrait is sent.
Postage outside of the UK
I ship worldwide and use whatever track and sign service available to your part of the world, to ensure your portrait arrives safely and securely. You will receive an email update with your tracking number when the portrait is sent.